JetBlue, Uber to offer free rides to passengers facing certain travel disruptions

By Martha Ackmann On Oct 17, 2023

Donald Wood | TravelPulse (TNS)

Uber for Business and JetBlue announced a new partnership designed to benefit airline passengers impacted by qualifying travel disruptions.

As part of the deal, JetBlue would offer complimentary Uber vouchers to its passengers who experience a qualified flight delay or cancellation, with the program currently available across the United States in every city where the carrier operates.

Uber and JetBlue also revealed plans to expand the service internationally, beginning with major airports in Paris, London, and Amsterdam.

“We always work to give our customers a great onboard experience and get them to their destination safely and on time,” JetBlue President and COO Joanna Geraghty said. “Sometimes travel doesn’t go as planned, and flights can get delayed or cancelled.”

“In those cases, when the disruption is due to something in our control, our partnership with Uber for Business will make options for our customers more seamless,” Geraghty continued.

For passengers to qualify for the service, a delay or cancellation must be within JetBlue’s control and meet the following criteria:

— If a JetBlue flight is delayed three hours or more from scheduled departure time and the delay is due to a Controllable Irregularity which results in the customer not being accommodated until the following day, JetBlue will offer ground transportation from the airport to/from a local airport area hotel.

— If JetBlue cancels a flight due to a Controllable Irregularity, and it results in the customer not being accommodated until the following day, JetBlue will offer ground transportation from the airport to/from a local airport area hotel.

JetBlue chose to partner with Uber for Business as around 170,000 organizations trust the company’s platforms to improve operations and customer service solutions.

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